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"How to Mind-Read Your Customers" is about using the principles of behavioural psychology to master the art of salesmanship, improve customer relations, and increase the effectiveness of sales and marketing efforts. Based on a popular training programme of the same name, this book is written in a distinguished and non-hyperbolic tone. It clearly explains how the "Big Five Traits" of human personality and behaviour influence buying decisions, and provides a specific blueprint readers can use to improve their fundamental skills in th... read more
Serving as a guide to Microsoft Excel, this guide explains what it is and how it functions. Giving instructions on a range of different tasks, it includes a useful section on troubleshooting, covering information from start-up problems to computer crashes and error messages. It also shows how to deal with problems in step-by-step instructions.
This handbook aims to cover the essential skills you need to create and delivery a lively Powerpoint presentation. Written in jargon-free language, it features tips on how to plan, design and refine any school, office or conference presentation to include pictures, charts and even animation. Key Features: Written in jargon-free language to reassure the most hesitant computer user Helpful step-by-step illustrations Sample presentations available from the Usborne Quicklinks web site Designed so users can master a single skill at a time.
This updated edition of the text includes coverage of: e-mail; newsgroups; web pages; IE4; Navigator 4; PGP; creating web pages; and designing web sites with HTML effects or Macromedia Dreamweaver.
There is a revolution going on in business, the holistic business leadership revolution. Some business leaders are breaking free from the shackles of traditional management, leaving behind heartless journeys up the coporate ladder and a narrow focus on maximising profit. They are replacing them with work environments where people can safely take their humanity to the office instead of leaving it at home. The book includes interviews of prominent business leaders from both Australia and New Zealand.
In the face of challenge, learn how to be your best - every single time. Discover how to harness your inner strength in order to manage stress and bolster confidence. Whether it's in the boardroom or the family room, whether it's medical or financial, here's a proven, field-tested method that gives you the power to tap into your best abilities and face any challenge that life throws your way. Psychologist and organizational development consultant, Dr. Pamela Brill's, Triple A technique - activation, attitude, and attention - reveal... read more
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This guide shows how to build simple board games, make graphs, design your own photofit faces and send digital greetings on floppy disks. There are also templates for flying machines, disk covers and playing cards, as well as numerous examples of clip art.
Originally published in 1999, a book which suggests that success in the business world can be achieved by adhering to ancient wisdoms and philosophies. It is written by the author of SWIMMING WITH PIRANHA MAKES YOU HUNGRY and MADE FOR LIFE.
Goes beyond the sale to explore what an organization must do to build and maintain a solid client base.
Presents a solutions-oriented resource that describes how to get the most out of all the features Outlook has to offer. This book contains information such as how to manage your personal information, use all the e-mail functions, keep your calendar current, and find out how to make all the capabilities work for you.
Helps you learn how and why major corporations, software manufacturers, and businesses use the full version of Acrobat to create and publish documents for electronic distribution.
